FREE RETURNS & EXCHANGES POLICY

Okanui are happy to offer you a refund or exchange for a change of mind on most full price and reduced merchandise. Your item must be unused and in the same condition that you received it in the original packaging. The following change of mind timeframes apply:

In store: 30 days from date of purchase.

Online (Australia/New Zealand): 30 days from date of delivery.

Online (International): 45 days from order placement.

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:

Proof of purchase is accompanied with the returned merchandise;

The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.

For swimwear and women's bodysuits, all hygiene stickers are intact.

If entire order is returned, any free gift with promotion must be returned with original purchase for a full refund.

Any discounts received at the time of purchase will be carried over.

Exceptions to change of mind policy

Our change of mind policy does not apply to the following merchandise:.

Swimwear and Women's Bodysuits.

Swimwear and Womens Bodysuits must be tried on wearing full briefs and returns will only be accepted in instances where the hygiene stickers and all tags are intact. All swimwear will be assessed prior to any returns being processed..

Gift Cards.

Any Item not in its original condition

Okanui items purchased from:

Okanui Stockists online or in-store are subject to their individual returns policies and procedures.

The Iconic are subject to The Iconic's returns policies and procedures.

Refunds(if Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Items purchased via outlet/boxing day/new years sale are non refundable. Store credit will be issued for exchange on this items.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not