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Shopping for someone else but not sure what to give them? Give them the gift of choice with an Okanui gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Any item not in its original condition, is damaged not due to our error Any item that is returned more than 30 days after delivery.
To complete your return, we require a receipt or proof of purchase.
Okanui Swimwear Returns Policy
All swimwear returned for refund or exchange must be returned in the original condition with all tags attached and hygiene stickers in place. Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it is obvious that this has not been done. Please ensure all returned items are free from marks, stains and rips as they will not be accepted for return if received damaged (unless faulty).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We will exchange products if sizing you require a different size.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, go to https://okanui.com/a/returns and process your exchange or send us an email at email@example.com and send your item to:
Okanui Warehouse Unit 2/91-92 Old Pittwater Road Brookvale NSW 2100 Australia
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should go to https://okanui.com/a/returns and process your return/exchange and then mail your product to:
Okanui Warehouse 5/410 Pittwater Road North Manly NSW 2100 Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.