Add the products you would like to send as a gift to your cart. Once you click through to the checkout page, select ‘ADD A GIFT MESSAGE’ and add a personalised message and the recipient’s email address. Choose when you would like to send your message and click ‘save message.’

Fill in the delivery details with your recipient's address, then double check that you have entered your email address and your recipient’s email address in the correct fields before completing your order.

Your gift message will be sent to your recipient at the specified time chosen by you, and the physical order will be delivered to them (or the nominated address for delivery) within our standard delivery timeframes.

We don't currently offer a gift-wrapping service, but rest assured your goods will be beautifully packed in our recyclable modular shipping boxes, which we think look pretty schmick (even if we do say so ourselves…).

The option to add a gift message when purchasing a Four Pillars digital gift card is a separate process, whereby you must select the option to "personalise gift card" before you finalise your gift card order.

You can track your order using the tracking link provided in your shipping confirmation email, which you will receive once the order has been dispatched.

Alternatively, you will receive an email from us when your order has officially been delivered to your recipient.

Once we have dispatched your order, you will be emailed a tracking number that you can use to access Australia Post's tracking system. There you can see where your order is, and when it is due to arrive.

If your order has not arrived by Australia Post's predicted delivery date or if there have been no tracking movements, email us at info@okanui.com

Unfortunately once your order has been placed, it cannot be altered. You are responsible for providing the correct information at checkout. This includes the recipient's shipping address, email address and contact number. So always double (event triple!) check before you go processing your order!

Yes! You can use a discount code, so long as your cart meets the requirements of the particular code or relevant promotion.

Your recipient is welcome to return their gift, so long as it meets the requirements of our returns policy.

We highly encourage they get in touch with us first though so we can help them find something else they might prefer instead!

No! So long as there is a safe place to deliver their package on the premises. If not, our delivery partner will take it to the nearest post office or collection point and you will receive notification of this via your tracking emails.